Frequently Asked Questions (with answers!)

What do you mean by Party Organiser?

A Party Organiser is a parent, guardian or adult responsible for supervising the party children and a touchpoint for our Party Hosts. We recommend that Party Organiser’s are present for the duration of your party. If there is a problem the Party Host will inform the Party Organiser, so it is necessary to remain in the venue to be able to supervise the party.

Is there a minimum number of guests for a birthday party booking?

There is a minimum payment of 8 guests to enjoy the full experience of a birthday party.

Is a deposit required when booking a party?

To confirm a Tentative Birthday Booking we will need the minimum payment for 8 guests which will be $200.

Can a Tentative Birthday Booking expire?

Tentative Birthday Booking’s will expire on the Monday of the party unless payment for the minimum 8 guests is secured.

What does the Party Host do?

The Party Host is shared between all parties. The Party Host is there to coordinate, confirm numbers and keep a eye on the party.

We care about you and your children, and for that reason an introductory safety talk will commence before the party moves to the ice.

While the Party Host monitors the duration of the party, we recommend that parents, guardians or carers stay close by for supervision.

Can I / we increase the numbers of the party?

You are more than welcome to increase the guest numbers for your party, however we do have a few guidelines.

As food is ordered the week prior, adding guests in the week of the party may result in alternate food options provided.

Any additional guests must fall within the booked age group category, to ensure safety of all participants on the day.

Although not recommended, any changes on the day of the party must be communicated through the Party Host, in addition to front reception.

Can I / we bring my own birthday cake?

The IceArenA has cakes available at $15 each, or you can bring your own cake for a BYO cost of $5 each cake.

Can I / we bring my own food?

No external food or beverage is permitted, unless in relation to a food allergy which the IceArenA has been made aware of.

Where do we eat?

Your party will have a dedicated party table for you and your guests in the centre’s coffeshop area.

Can IceArenA organise party invitations?

Party invitations are available here, alternatively head into the IceArenA to pick some up.

Do we need to arrive earlier than our booking time?

We request that you arrive 15mins prior to your party start time to organise and finalise the party booking with the Party Host.

We recommend your party guests arrive no latter than 10 minutes after the start time, this will ensure that your party experience begins on time and that none of your guests miss out on any of the fun!

How long is a birthday party at IceArenA?

Depending on the party package you have chosen:

Friday Afternoon – 5:15pm – 7:15pm
Friday Night – 7:30pm – 11pm

Saturday Morning Snow Ice – 10am – 12:00pm
Saturday Night Ice Skating – 7:30pm – 11pm

What areas do I get with a party?

Depending on the party package you have chosen:

Friday Afternoon – 5:15pm – 7:15pm
Small Ice – Snow Play and Skating
Large Ice – Skating (depending of number of parties this area may be closed)

Friday Night – 7:30pm – 11pm
Small, Large Ice – Skating

Saturday Morning Snow Ice – 10am – 12:00pm
Small Ice – Snow Play and Skating
Large Ice – Closed for Skate School

Saturday Night Ice Skating – 7:30pm – 11pm
Small, Large Ice – Skating