Frequently Asked Questions (with answers!)

Do I need to bring socks, or do you provide them?

Yes each skater needs to bring their own socks.

Alternatively we sell socks at the Front Desk.

What is my skate size?

Generally your shoe size is the skate size in US size but you can swap the sizes around.

What’s the Smallest Skate Size?

The smallest skate size we have is Child size 9US

We do have a limited supply of double bladed skates that can be attached to the bottom of a shoe.

What is the maximum size in skate hire?

The maximum skate size we have is size 13US

Is skate hire included in ticket price?

All general admission prices are inclusive of the skate hire fee.
*Vouchers may not include skate hire

Can I bring my own skates?

Yes.

The 2 for 1 Voucher you charged me Skate Hire?

Depending on the promotion running the 2 for 1 voucher may not include skate hire.

Skate Hire for the voucher would be $5.00.

For example:
2 entry’s would cost $15 each (off peak time)
2 x 15.00 = $30.00

With a voucher , it would be:
1 x Free Entry (value 15.00) $ 0.00
1 x Skate Hire for Voucher    $ 5.00
1 x $15 Entry (inc Skates)     $15.00
Total:                                        $20.00

Is there an age limit ?

The IceArenA does not have any age restrictions in place, our recommendation is that you feel comfortable with your child on the ice.

It is advised that younger children be accompanied by an adult on the ice.

Can I buy a passes ?

Yes, please refer to the passes for more information.

Is the rink available for hire?

Yes, the rink is available for corporate and industry events. Contact our Events Team for bookings.

What should I wear to skate?

We recommend wearing warm and comfortable clothes.

Is there a lost property service at the rink?

Yes. Please see the Reception to collect or drop off lost property.

Snow Play FAQ?

The Snow Play site has all the FAQ’S.

More Info

Can I / we bring my own food?

No external food or beverage is permitted for general admission.

Groups/Birthdays can bring external food in for a cost of $5 per person.

Do you offer Cash Out?

The IceArenA can not offer ‘Cash Out’ with the transactions.

We do however have a ATM located by the Coffee Shop.

Are there lockers on site?

Our lockers are coin operated though out the venue, $2.50 for the locker.
The lockers may not give out change so we recommend using the correct change.

How do I book private lessons?

The IceArenA does not run Private Lessons, we only run the Skate School.

To find a Private coach, Skate School will help point you in the right direction.

Is there a first aid officers around?

Yes there is a first aid officer at the rink at all times. For assistance, please notify a IceArenA staff member.

What is your ambulance policy?

For quality care, IceArenA management will ring for ambulance without hesitation if we feel it is required.

As of 1st of July, SA Ambulance does charge for a call-outs.
More info can be found on the SA Ambulance’s website here.

The IceArenA is not liable for any charge that is incurred and a refund may not be applicable.